MTN Online – Streamlined Services at Your Fingertips

ByFunds Africa
MTN Online- Streamlined Services at Your Fingertips

MTN Online is the digital platform offered by MTN Group, a prominent telecommunications company operating in various African and Middle Eastern nations. It delivers a range of online services and products to its customers. Through MTN Online, customers have the convenience of purchasing airtime, data bundles, and other telecommunication services easily via the website or mobile app. 

Additionally, MTN Online provides value-added services such as music and video streaming, gaming, and financial services. The platform is accessible to both prepaid and postpaid customers, with the aim of enhancing convenience and streamlining telecommunication services for MTN subscribers.

Self RICA

Self-RICA, which stands for “Self-Registering of Identity and SIM Card Activation,” can be performed through the MTN App. This process allows you to connect to MTN services at your convenience, wherever you may be. To self-RICA, simply follow a few straightforward steps outlined below:

  • 1. Download the MTN app from your app store or Google Play Store.
  • 2. Tap “Continue” to close the welcome screen
  • 3. The required documents for the self-RICA process will be listed. It’s essential to have all the necessary information before proceeding.
  • 4. Tap “Get started” to initiate the self-RICA process.
    Note: You don’t need to create an account or log in to the app to perform self-RICA.
  • 5. You’ll be guided through five steps where you’ll need to provide specific information, including:
    – SIM card number
    – A selfie
  • 6. Once you’ve completed all the steps, your self-RICA application will be reviewed. If all the information is accurate, your SIM card will be validated within 24 hours.

USSD CODES

Use the following USSD codes to quickly access information, request services, manage your account, recharge, and subscribe:

  • 1. Main menu: *130*0# – Browse all available USSD services.
  • 2. Check balance: *136# – View your account balance.
  • 3. Detailed balance inquiries: *136*1# – Get detailed information about your balance.
  • 4. CallBack: *121*number# – Request a callback from another number.
  • 5. Buy bundles: *136*2# – Purchase voice, SMS, data, and promotional bundles.
  • 6. Eazi Recharge: *136*10# – Recharge your balance using a debit or credit card.
  • 7. Call diverting: **61*the number diverting to # – Divert unanswered calls to another number.
    – Subscription: R9,99 per month.
  • 8. Call diverting cancellation: ##61# – Cancel all call diversions.
    – Subscription: R9,99 per month.
  • 9. Stop data bundle purchase: *136*5# – Cancel your data purchase.
  • 10. Find your IMEI number: *#06# – Display your device’s IMEI number.
  • 11. International calling rates: *135*2# – Check international calling rates.
  • 12. International voicemail retrieval: *135# – Listen to voicemails while abroad.
  • 13. Manage subscriptions: *136*5# – Manage your bundles and subscriptions.
  • 14. Directory enquiries: *200# – Get contact numbers for listed people or businesses.
    – Cost: R2 per successful request.
  • 15. Me2U: *136*3# – Buy or transfer airtime, SMSs, or data.
  • 16. Me4U: *141*(voucher number)*(cell phone number to be recharged)# – Recharge another MTN number using a prepaid voucher.
  • 17. Prepaid data roaming: *135# – Set up data roaming while traveling.
  • 18. Check prepaid roaming balance: *141# – View your prepaid roaming balance.
  • 19. View prepaid roaming rates: *111*1# – Check prepaid roaming rates.
  • 20. Pay4Me: *127*(number)# – Make a reverse-billed call when you have no available airtime or data.
  • 21. Device setup: *123# – Receive phone and network settings on your device.
  • 22. Compare price plans – Migration: *136*4# – Compare and change price plans.
  • 23. Recharge via Absa: *120*2272# – Pay for recharges using an Absa account.
  • 24. Recharge via Capitec: *120*3279# – Pay for recharges using a Capitec account.
  • 25. Recharge via FNB: *120*321# – Pay for recharges using an FNB account.
  • 26. Recharge via Nedbank: *120*001# – Pay for recharges using a Nedbank account.
  • 27. Recharge via Standard Bank: *120*2345# – Pay for recharges using a Standard Bank account.
  • 28. Cancel SMS bundle purchase: *136*5# – Cancel SMS bundles.
  • 29. SMS Roaming: *135*14# – Receive and reply to SMS messages while roaming internationally.
  • 30. Unblock your cellphone: **05*PUK number*New PIN code*then repeat new PIN code# – Reactivate your account.
  • 31. MyMTN YelloBucks: *234# – Activate your YelloBucks account, participate in the daily Play&Win for free prizes, and spend your YelloBucks.
  • 32. MoMo: For MTN customers: *151*1# – Register for an account, manage your MoMo money, and send or receive cash.
    – For non-MTN customers: *120*151#.
  • 33. Missed call notifications: *100# – Access your voicemail menu.
  • 34. International Roaming: *111# – Get information about international roaming.
  • 35. COVID-19 support materials and information: *120# – Access COVID-19 support materials and information.
  • 36. Callback: *121# – Send a callback request to someone.
  • 37. Play menu: *123# – Access the Play menu.
  • 38. Betal Labs: *124# – Access Betal Labs.
  • 39. SIM Swap: *126*7927# – Swap your old SIM card for a new one.
  • 40. Pay4Me: *127# – Request the person you’re calling to pay for the phone call.
  • 41. Campaigns: *132# – Access campaigns.
  • 42. RICA: *131# – Register your new SIM card through the RICA process to activate it.
  • 43. Personalized offers: *142# – Access personalized offers.
  • 44. Personalized social bundle deals: *143# – Access personalized social bundle deals.
  • 45. Sponsorships: *144# – Access sponsorships.
  • 46. Financial services: *151# – Access financial services.
  • 47. Digital subscriptions: *155# – Manage digital subscriptions.
  • 48. Scratch & Win: *156# – Participate in Scratch & Win promotions.
  • 49. Self-help menu for contract customers: *162# – Find answers to contract-related questions.
  • 50. Self-help menu for Prepaid customers: *173# – Get help managing your Prepaid account.
  • 51. Zone: *175# – Browse available Zone deals.
  • 52. Pulse: *411# – Browse Pulse bundle offers.
  • 53. XtraTime: *151*2# – Apply for an airtime advance and pay for it on your next recharge.
  • 54. Account settings: *136*5# – Access account settings.
  • 55. Request bundles from others: *136*3# – Ask someone to send you airtime, data, or SMS bundles.

These USSD codes allow you to access various services and manage your MTN account conveniently.

MTN Chat

How to use MTN Chat on WhatsApp

Stay connected and keep the conversation going with MTN Chat, where you can quickly recharge and review balances. Enjoy access to a full range of airtime, data, and social bundles, along with personalized offers, all available through secure payment options, including bank cards.

MTN Chat on WhatsApp:

How do I start using MTN Chat on WhatsApp?

To begin, ensure that you have WhatsApp installed on your smartphone or computer, then follow these steps:

  • Save 083 123 0011 as “MTN Chat” in your contacts.
  • Start a new conversation with MTN Chat by sending a greeting message like “Hi.”
  • Once connected, you’ll have access to all the features and options provided.

Do I have to opt-in to use MTN Chat?

No, there is no opt-in process required. You can start using MTN Chat immediately if you have WhatsApp installed.

Who can use MTN Chat on WhatsApp?

Anyone with WhatsApp installed can use MTN Chat.

How to use MTN Chat on WhatsApp:

What can I do on MTN Chat?

You can perform the following actions on MTN Chat:
– Check your balances.
– Recharge your own or any other active MTN account with airtime, data, and bundles (social and voice).

How do I use MTN Chat?

You have different options to navigate MTN Chat:

  • – Type “Menu” to go to the main menu at any time.
  • – Type “Balance” to view your balance.
  • – Type “Buy airtime” to purchase airtime.
  • – Add buy data and buy social options
  • – You will have to write voice buy to get bundles related to voice.

Is MTN Chat on WhatsApp free?

Similar to any other WhatsApp conversation, you will need data or a Wi-Fi connection to send and receive messages on MTN Chat. As MTN Chat on WhatsApp only uses text, the data usage will be minimal.

Is MTN Chat for prepaid or contract customers?

Any MTN customer, whether prepaid or on contract, can use MTN Chat on WhatsApp.

MTN Chat Help on Whatsapp

If you require assistance with MTN Chat, please call 135 and speak to an MTN Agent.

MTN Chat available while roaming?

Yes, you can use MTN Chat on WhatsApp while roaming, but only for recharging your South African MTN number.

Can I use MTN Chat on WhatsApp whenever I want to?

Absolutely! MTN Chat on WhatsApp is available 24/7, allowing you to use it at any time.

MTN CHAT ON DESKTOP 

Yes, you can access MTN Chat on your smartphone, laptop, or desktop by having WhatsApp installed or using WhatsApp Web.

How do I ensure I’m using MTN Chat on WhatsApp and not speaking to an imposter?

Every MTN Chat interaction on WhatsApp will only use the following number: 083 123 0011

If the conversation is with any other number, it is not MTN Chat.

To check balances:

How do I view my balance using MTN Chat?

To inquire about your remaining amount, access your previous MTN Chat dialogue or initiate a new one and enter the word “Balance.” Subsequently, the screen will show your available airtime, data, and other balances related to MTN products.

Buying Airtime and data

How can I recharge my airtime using MTN Chat?

To recharge your airtime using MTN Chat, open your previous conversation or start a new one and type “Buy airtime.” You’ll then be prompted to select the MTN number you want to recharge and the desired recharge amount. If it’s your first time using MTN Chat on WhatsApp, you’ll need to enter your bank card details. Saving your card details is optional but recommended for faster and easier future recharges.

How do I buy bundles on MTN Chat?

To purchase bundles on MTN Chat, open your previous conversation or start a new one, and use the following shortcuts:.

You’ll be asked to choose the payment option in order to purchase data ,the MTN number for the purchase, and then the specific bundle you want. If you choose to pay with airtime, you’ll need to confirm the recharge. If you opt for a bank card payment, you’ll enter your card details on the secure payment gateway, either Cybersource or one of your saved cards.

How long does it take for MTN Chat on WhatsApp to process a recharge?

Recharges are usually immediate, but it can take up to 15 minutes. If the recharge takes longer, please dial 135 and speak to an MTN Agent for assistance.

Can my card details be saved for future purchases?

Yes, once you’ve entered your card details on the secure payment gateway, Cybersource, you’ll have the option to save them for quicker future purchases.

How can I ensure the security of my WhatsApp chats?

To enhance security, you can enable two-step verification on WhatsApp, which requires a PIN to unlock the app. To enable two-step verification, open WhatsApp, go to Settings, choose Account, tap Two-step verification, and enable it. iOS users can also use the Screen Lock feature in WhatsApp for added security.

Will my card details be stored safely?

Yes, your bank card details are securely stored with the payment processor, Cybersource, in compliance with PCI-DSS regulations.

Can I recharge another number using MTN Chat on WhatsApp?

Yes, you can recharge another MTN number. Make sure to enter the correct number you wish to recharge, as recharges sent to the wrong MTN number cannot be refunded or reversed.

What happens if I try to purchase something for a number that isn’t with MTN?

You will be notified that the recharge cannot be processed for a non-MTN number.

Can I convert airtime to a bundle using MTN Chat on WhatsApp?

Yes, you can purchase bundles using either airtime or a bank card.

What should I do if I can’t load my bank card?

If you’re experiencing difficulties loading your bank card, please dial 135 and speak to an MTN Agent for assistance.

Why is my purchase not going through?

There could be technical issues either with your bank or MTN’s systems causing the purchase to fail. In such cases, please dial 135 and speak to an MTN Agent for further assistance.

Can I cancel airtime or bundles purchased from MTN Chat on WhatsApp?

No, all recharge purchases are non-refundable.

If I purchased something for another number using MTN Chat on WhatsApp, how can I confirm if it was successful?

If you recharge someone else’s number, you will receive a message from your bank confirming the transaction, and the recipient of the recharge will receive a confirmation SMS from MTN.

Do I need to save my debit or credit card details to make a card purchase?

No, saving your bank card details is optional. It is a feature that makes future recharges more convenient but not mandatory.

Can I add multiple debit or credit cards?

Yes, you can add multiple bank cards to your list of saved cards.

How do I add a new bank card to my list of saved cards?

During every recharge purchase, you’ll have the option to add a new card to your list of saved cards.

What should I do if my phone gets stolen?

If you have saved bank card details on MTN Chat on WhatsApp and your phone gets stolen, contact your bank immediately to block the card.

OZOW MTN

What is Ozow?

Ozow is a secure and automated Electronic Funds Transfer (EFT) facilitator.

What is an automated Electronic Funds Transfer?

An automated Electronic Funds Transfer (EFT) is the electronic transfer of money between bank accounts without direct intervention from the bank’s staff. It can be done within a single bank or across multiple banks using computer-based systems.

What are the advantages of using Ozow?

  • Ozow offers fast and secure payments without requiring you to sign up or register your credit or debit card.
  •  It uses two-factor authentication and provides enhanced security compared to paying with a credit card or eWallet. Additionally, Ozow pre-populates the necessary payment information, making each transaction more convenient.

Can I use Ozow to make payments on any device?

Yes, Ozow can be used on any smart mobile device or computer as long as there is an internet connection.

Can I pay with a credit card?

While you can pay using your credit account, you cannot use a physical credit card with Ozow. The system bypasses the need for a physical card and allows direct access to your credit account.

How do I pay with Ozow?

After selecting your desired purchase on MTN Chat:

  • 1. Choose Ozow as your payment option during checkout.
  • 2. Select your bank from the provided list.
  • 3. Log in to your online banking through the Ozow platform.
  • 4. Choose the account you want to pay from.
  • 5. Your bank will send a form of payment authentication via SMS, USSD, or in-app authorization.
  • 6. Once you have successfully authorized the payment, the transaction is marked as complete.
  • 7. Ozow notifies MTN Chat about the transaction outcome, and your order is processed immediately.

Which banks are supported by Ozow?

Ozow can process transactions for customers with accounts at the following banks:

  • ABSA
  • FNB
  • Nedbank
  • Standard Bank
  • Capitec
  • Investec
  • Timebank
  • African Bank
  • Bidvest Bank

How is Ozow’s security ensured?

Ozow takes pride in its platform’s security and implements system security measures, data integrity practices, and business continuity processes to protect against cyber and data risks. It adheres to PCI-DSS Level 1 processes and security standards. All transaction data is encrypted end-to-end, both in transit and at rest. Ozow only stores the minimum amount of information required for compliance purposes, ensuring secure online payment processing.

What about the OZOW security?

While no environment is completely risk-free, Ozow takes multiple security measures to protect consumers. All data is encrypted and securely passed to the bank when providing credentials during a transaction. Ozow automates beneficiary setup and requires two-factor authentication, where the bank directly communicates with you for payment authorization through SMS, USSD, or in-app authorization.

MTN App

The MTN App allows you to manage all aspects of your account at any time. You can view balances, pay bills, apply for upgrades, and manage your insurance portfolio. It provides everything you need to make the most of your account.

Samsung Trade-in Promotion

You can trade in your old Samsung, Apple, or Huawei device and receive a reduction of up to R400 per month towards your new Samsung device. This offer is available on selected models only, and you can even trade in your current Samsung, Apple, or Huawei device to upgrade.

For Samsung S23

If you want the Samsung S23 device, you can trade in any of the following devices to receive a discount:

– Samsung Note Series: Note 10, Note 10+, Note 20, Note 20 Ultra

 Apple offers a range of iPhone models, including the 13, 13 Mini, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, and 14 Pro Max. On the other hand, Huawei provides options like the Mate 30, Mate 30 Pro, Mate 40 Pro, P30 Pro, P40, P40 Pro, P50 Pocket, and P50 Pro.

Device trade-in discounted contribution for Samsung S23, S23+, S23 Ultra:

– R600 per month for 24 months
– R400 per month for 36 months

Z FOLD

If you want the s23 device, you can trade in any of the following devices to receive a discount:

– Galaxy Note Series: Note 8, Note 9, Note 10 Lite
– Galaxy S Series: S10e, S10, S10+, S20, S20+, S20 Ultra, S21, S21+, S21 Ultra

Device trade-in discounted contribution for S23, S23+, S23 Ultra:

– R400 per month for 24 months
– R280 per month for 36 months

For Galaxy S22 and Z FLIP4

If you want the Galaxy S22 or Z Flip4 device, you can trade in any of the following devices for a discount:

  • Galaxy Note Series: Note 8, Note 9, Note 10, Note 10 Lite, Note 10+, Note 20, Note 20 Ultra
  • Galaxy S Series: S10e, S10, S10+, S20, S20+, S20 Ultra, S21, S21+, S21 Ultra, S22, S22+, S22 Ultra
  • Galaxy Z Series: Z Fold, Z Fold 2, Z Flip, Z Fold3, Z Flip3, Z Fold4, Z Flip4

Device trade-in discounted contribution for Galaxy S22 and Z FLIP4:

– R400 per month for 24 months
– R280 per month for 36 months

Galaxy A54 and A34

If you want an A series device, you can trade in any of the following devices for a discount:

– Galaxy A Series: A12, A12s, A13, A22, A22 5G, A23, A31, A32, A33, A51, A52 5G, A52s 5G, A53, A71, A72, A73
– Apple iPhone: 8, 8+, SE (2020), SE (2022)

Device trade-in discounted contribution for Galaxy A54 and A34:

– R100 per month for 24 months
– R60 per month for 36 months

To qualify for a trade-in:

To receive a payout to help pay for your new device:

– The device must be able to switch on and off without being connected to a charger.
– The age, scratches, or a cracked screen of the device do not matter.

Trade-in locations:

You can trade in your device at any of the following MTN Stores or service centers located in various regions:

Gauteng:

  • Beaufort Square
  • Centurion Mall
  • Eastgate Shopping Centre
  • Fourways Mall
  • Greenstone Shopping Centre
  • Mall @ Reds
  • Mall of Africa
  • Matlosana Mall
  • Menlyn Maine Central Square
  • Menlyn Park Shopping Centre
  • Morningside
  • Protea Glen Shopping Centre
  • Sandton City
  • Whale Coast Mall

Western Cape:

  • 6th Avenue Shopping Centre
  • Canal Walk
  • Cape Gate Shopping Centre
  • Cape Town International Airport
  • Cavendish Square
  • Century City
  • De Keur Centre
  • Eden Meander Lifestyle Shopping Centre
  • Garden Route Mall
  • Grand Central Shopping Centre
  • Ladysmith
  • Langeberg Mall
  • Market Square Centre
  • Mountain Mill Mall
  • Mutualpark
  • N1 City Mall
  • Otter Hyper
  • Parow Centre
  • Queens Mall
  • Riversdale
  • Route 62 Shopping Centre

Eastern Cape:

  • Cape Road
  • Fountains Mall
  • Kenako Mall
  • Metlife Plaza Shopping Centre
  • Moffett Retail Park
  • Port Alfred
  • Summerstrand

Mpumalanga:

  • Acornhoek Mall
  • Nelspruit
  • Volksrust

Limpopo:

  • Limpopo Mall
  • Makhado Crossing
  • Musina Mall
  • Thavhani Mall
  • Tzaneen Crossing
  • Tzaneen Mall

Trade-in and upgrade to a new Samsung device with 5G capabilities today.

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