What to Do If Your SASSA Status Check Fails: A Practical Guide

If you rely on the South African Social Security Agency (SASSA) for financial support, keeping track of your application status is crucial. However, there may be times when your SRD SASSA Status Check fails, leaving you uncertain about the next steps. This guide will help you navigate what to do if your SRD status check fails, ensuring you get the information and support you need.

Understanding the Importance of Status Checks

Regularly checking the status of your SASSA application is important to stay informed about your grant’s approval and payment schedule. Whether it’s for the R350 Social Relief of Distress (SRD) grant or any other SASSA benefit, knowing your status helps you manage your finances effectively.

Common Reasons for Status Check Failures

Before diving into solutions, it’s helpful to understand why your SASSA status check might fail. Common reasons include:

  1. Incorrect personal information: Entering the wrong ID number or cellphone number can lead to a failure.
  2. Technical issues: Website downtime or server problems on the SASSA site can prevent you from accessing your status.
  3. System errors: Glitches within the SASSA system might cause temporary issues.
  4. Outdated application details: If your application details are not up-to-date, it may result in a failed status check.

Steps to Take If Your SASSA Status Check Fails

1. Verify Your Personal Information

The first step is to ensure you’re entering the correct personal details. Double-check your:

  • ID number: Make sure your South African ID number is entered correctly.
  • Cellphone number: Use the number you provided when applying for the grant.

If you feel your status is FAILED, you can Appeal SASSA and get your amount.

2. Retry the Status Check

Sometimes, a simple retry can resolve the issue:

  1. Refresh the page: Reload the SASSA 350 status check page and re-enter your details.
  2. Try at a different time: If the system is experiencing high traffic, trying again later might be successful.

3. Clear Browser Cache and Cookies

Clearing your browser’s cache and cookies can solve many technical issues:

  1. Go to your browser settings: Find the options for clearing browsing data.
  2. Clear cache and cookies: Select the option to clear cache and cookies, then restart your browser and try again.

4. Use an Alternative Device or Browser

Sometimes, the issue might be specific to your device or browser:

  1. Switch devices: Try checking your status on a different computer, smartphone, or tablet.
  2. Change browsers: Use an alternative web browser to see if the issue persists.

5. Check for SASSA Announcements

SASSA often announces system downtimes or technical issues on their official platforms:

  1. Visit the SASSA website: Look for any news or updates regarding technical problems.
  2. Follow SASSA on social media: Check SASSA’s official social media pages for announcements.

6. Contact SASSA Directly

If the above steps do not resolve the issue, contacting SASSA directly can help:

  1. Call the SASSA toll-free number: Dial 0800 60 10 11 to speak with a representative.
  2. Visit a SASSA office: If possible, visit your nearest SASSA office for in-person assistance.
  3. Send an email: Contact SASSA via their official email addresses available on their website.

7. Check for Internet and Technical Issues

Ensure your internet connection is stable:

  1. Restart your router: Sometimes, resetting your internet connection can resolve connectivity issues.
  2. Test your connection: Check other websites to confirm that your internet is working correctly.

Preventing Future Status Check Failures

To minimize the chances of encountering issues in the future:

  • Keep your information updated: Ensure SASSA has your current contact details.
  • Regularly check your status: Don’t wait until the last minute; check your status periodically.
  • Stay informed: Follow SASSA announcements and updates to be aware of any changes or potential issues.


Experiencing a failed SASSA status check can be frustrating, but there are several steps you can take to resolve the issue. By verifying your information, retrying the check, clearing your browser cache, using alternative devices, checking for official announcements, contacting SASSA directly, and ensuring a stable internet connection, you can get back on track and stay informed about your grant status. Regular checks and staying updated with SASSA communications are key to managing your financial support effectively.

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